My second gripe (and only other so far) is the ridiculous way that account security is handled. Something which is probably never an issue for most people just went straight to the top of my list. It turns out that if you forget the answer to the security question on your account there is no way to change it. That’s correct, even as an authenticated user you can’t change this setting. In itself I wouldn’t have cared about this. I’m not a moron, I can remember my password (although apparently not my secret answer, yes I do appreciate the irony in this). However, in their infinite wisdom they have decided to require this answer to change the email address associated with the account. This leaves me in a rather crappy situation. My account is associated to an email address that I’m trying to move away from and I’m being denied the option to do so.

What infuriated me at this point was the response I received to my support request. It contained the following: “The problem you were experiencing is now resolved and you should be able to use all the features of your account now.” For some terrible reason this got my hopes up, but it turns out it was some canned bullshit. The website has not been changed to allow this, and I’m still in the same predicament. I’ve sent a reply, but I don’t hold a great deal of hope for it getting a proper response. If it carries on like this I’ll give them a call and see if their phone support is any better.

I’ll write more when there’s some advance in the situation, but for now it’s a case of waiting.